Shipping policy

At Cardgrove, we work to process and ship orders as quickly as possible. Please review the information below for details about order processing and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders are not typically processed or shipped on weekends or public holidays.

2. Shipping Times

Estimated delivery times are:

  • Domestic Orders (United States): 7–10 business days

  • International Orders: 11–15 business days

Delivery estimates begin after the order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Delays

Delivery may take longer than estimated due to circumstances outside our control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Customs processing

  • Incorrect or incomplete shipping information

  • Other unforeseen circumstances

Cardgrove is not responsible for delays caused by shipping carriers, customs authorities, or other circumstances beyond our reasonable control.

4. Tracking Information

When tracking is available for your shipment, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package is handed over to the carrier.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us with your order number and shipping information so we can review the situation.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the issue and determine the appropriate resolution.

8. International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.

These charges are not controlled by Cardgrove and may vary depending on the destination country.

9. Contact Us

If you have questions about shipping or your order, please contact us:

Cardgrove
Email: help@cardgrove.shop
Address: 5804 W Hastings Ct, Virginia Beach, VA 23462, United States