Refund policy

At Cardgrove, we want you to be satisfied with your purchase. If you need to return an item or request a refund, please review the policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging, where applicable

  • Free from damage, alteration, or signs of use

For collectible and trading card products, factory-sealed items must remain sealed and unopened to qualify for a return.

2. Non-Returnable Items

We may not accept returns for items that have been:

  • Opened, used, or altered

  • Damaged after delivery due to misuse

  • Tampered with or removed from their original sealed condition

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item, including a clear photo of the item/product barcode on the back.

We will review the issue and provide the appropriate resolution, which may include a replacement, refund, or other available solution.

4. Return Shipping

For returns due to a change of mind, the customer is generally responsible for the return shipping costs.

If the return is due to an incorrect, defective, or damaged item received, Cardgrove may cover the return shipping costs where applicable.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow 2–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or another circumstance where a refund of shipping is required.

6. Order Cancellations

Cancellation requests must be submitted before your order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

7. Contact Us

If you have questions about a return or refund, please contact us:

Cardgrove
Email: help@cardgrove.shop
Address: 5804 W Hastings Ct, Virginia Beach, VA 23462, United States

Cardgrove reserves the right to refuse a return or refund if the item does not meet the conditions outlined in this policy, to the extent permitted by applicable law.