1. What products do you sell?
Cardgrove offers a selection of trading cards, collectible products, and related items for collectors and enthusiasts.
2. Are your products authentic?
We aim to provide genuine products sourced through our supply channels. If you have concerns about a product you received, please contact us with your order details so we can review the issue.
3. Are your trading card products factory sealed?
Where a product is advertised as factory sealed, it is intended to arrive in its original sealed condition. Please do not open or tamper with sealed collectible products if you may need to return them.
4. How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been successfully received.
5. How long does shipping take?
Estimated delivery times are:
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Domestic orders within the United States: 7–10 business days
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International orders: 11–15 business days
These are estimates and are not guaranteed.
6. Will I receive tracking information?
When tracking is available, tracking information will be provided after your order has shipped. Please allow some time for tracking information to become active.
7. Can I cancel my order?
Cancellation requests must be submitted before your order has been processed or shipped. Once processing or shipping has begun, cancellation may no longer be possible.
8. Can I return my order?
Eligible items may generally be returned within 30 days of delivery.
Items must be unused and in their original condition. Factory-sealed collectible products must remain unopened and sealed to qualify for a return.
9. What if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and clear photos of the item. For product verification, please include a clear photo of the item/product barcode on the back.
We will review the issue and provide an appropriate resolution.
10. Who pays for return shipping?
For change-of-mind returns, the customer is generally responsible for return shipping costs.
If the return is due to a damaged, defective, or incorrect item, Cardgrove may cover the return shipping costs where applicable.
11. How long do refunds take?
Once an approved return has been received and inspected, refunds are issued to the original payment method. Please allow 2–10 business days for the refund to appear, depending on your payment provider.
12. Are original shipping charges refundable?
Original shipping charges are generally non-refundable unless the return is due to an error on our part or another circumstance where shipping costs are required to be refunded.
13. What if my tracking says delivered but I cannot find my package?
Please first check with household members, neighbors, and the shipping carrier. If you still cannot locate the package, contact us with your order number and shipping details so we can review the situation.
14. Do international orders have additional fees?
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the customer's responsibility where applicable.
15. How can I contact Cardgrove?
You can contact us using the information below:
Cardgrove
Email: help@cardgrove.shop
Address: 5804 W Hastings Ct, Virginia Beach, VA 23462, United States
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